
I thought I had found the ultimate little diaper bag to go with our new double stroller: a Ju-Ju-Be BeTween. The bag seemed to be big enough to hold everything needed for a quick trip with two children without being too bulky and it even matched the somewhat odd colours of our ABC Zoom, so I ordered it online at "Lilla Max och jag". It was not until I actually held the bag in my hands that I realized that the pictures and videos on Ju-Ju-Be's hompage had maybe been somewhat flattering as the bag turned out to be a lot smaller in reality than what I had anticipated. It was simply way to small for my purposes so I immediately contacted the lady running "Lilla Max och jag" about a return. In reply I got an email saying that she did not really want to take back the bag, considering it had been on sale and that she had already paid for the delivery to me (p&p was included for purchases exceeding 300 SEK). Wasn't I maybe interested in exchanging it against the next bigger bag in that line? I wasn't. The BeAll is not just bigger, it also has a completely different design and I really don't like it. So I told her I was sorry, but that that bag wasn't for me and that I really just wanted to return the BeTween and get my money back. That was yesterday.
Today I had received another email from her with a new suggestion: If I didn't want the bag, why didn't I just sell it on Ebay? People there would often bid more than what the bag costs in the stores. I wrote back, again, and, with as much politeness as I could muster, let her know that this was starting to feel somewhat unfunny. According to Swedish law I have a whole 14 days of "ångerrätt" (meaning a right to "regret" my purchase and return the goods) when purchasing items online. If this right should be affected by the item being on sale or her paying for the delivery, shouldn't that be pointed out somewhere? But it neither says anything on their homepage nor in any of the mails I got. Hell, I did not even know the bag was on sale until she said it - on their homepage it just says "Nyhet!" (meaning "New!"). Last time I checked, "nyhet" and "rea" (meaning "sale") were not the same word. And either way: it doesn't matter. I just want to return that bag and unless one of you can enlighten me otherwise I also assume that I am BY LAW entitled to do that.
The real question though is why I keep attracting problems like this. Why do I constantly need to argue and discuss with people to get my right? Is it all about bad karma? I must have sinned BIG TIME in a previous life: defiling graves, stealing candy from orphans and snorting cocaine off a hooker's body, or something along those lines. And now it's coming back to bite me in the ass.








